Privacy Policy

1. Introduction

From here onwards, it is etourshopping.lk, all its sub-domains, the related application and entities, and the owner entity, that is referred to as the ‘site’, ‘platform’, ‘us’, or ‘we’. Further, an individual who accesses this site personally or representing an entity is collectively referred to as ‘users’, ‘you’, or ‘they’.

As you might already know, we may collect various information from you when interacting with this site, and the sole reason why we collect data from you is to serve you at our best. It is important to note that we are responsible for collecting, sharing, protecting, and retaining your data and information, and it is done in a way that meets the privacy policy statements mentioned here, and in accordance with the law.

Any kind of information or an opinion about an identified individual, or anything of that sort that makes one fairly identifiable, based on the information alone or in combination with other information we have or are likely to have access to is referred to as ‘Private Information’ in this Policy. Further, any of your personal information that is shared with a public audience, and any other information that is visible or accessed on or off our services, found through search engines, APIs, or offline media such as television are collectively referred to as ‘Public Information’ in this policy.

Accordingly, this Privacy Policy specifies the terms that we have defined in order to enlighten you on how we collect, use, disclose, and safeguard your information. However, we have the right to add, remove, modify or make changes to any of these clauses at any time, at our sole discretion. These modifications would be done without prior notice and they are deemed to be effective from the moment they are updated on the site. Accessing and interacting with this site afterward is considered as an acceptance of those modifications, and thus, it is up to the users to periodically review the Privacy Policy, in order to stay updated.

2. Data Collection

We may collect your data, in numerous ways, as you access and interact with this platform. The instances and the way we collect information may include but are not limited to the following.

a. When Registering and Updating an Account

At the moment you register for an account, you may have to provide us with your personal information such as your name, contact details, gender, interests, and any other related information. By chance, if you need to update any of those details, you can do so, by accessing your account. Still, misinterpreting by appearing as someone else is strictly prohibited.

b. When Verifying your Account

We may require and use some of your data when verifying your account. This process is aligned as permitted by the law, and in this instance, we only collect and process data to authenticate you and your account.

c. When you Perform a Transaction

As you proceed ahead and perform a transaction through this platform, we may need some of your financial information such as your credit card number, card brand, expiration date, etc. This information is only used for the purpose of validation payments and to complete the transactions.

d. When you Engage with the Community and Communicate with Us

Some of your personal information may be visible on the platform as you take part in the community discussions and chat. Further, we would receive your information as you fill and submit a web form, or communicate with us using any other media. Moreover, we may also record your phone calls with your consent.

e. When you Submit Your Resume

We may receive your information if you submit your resume for our advertisers for consideration.

Apart from the above-mentioned, we may also automatically get your information in the following ways.

f. Information from your Devices

As you interact with our platform, we may receive information about the device you use, including, but not limited to the device ID, device type, ID for advertising, and unique device token.

g. Information about your Location

We may acquire information related to your geo-location in the following methods, as you access our site.

• Google Maps: If you have provided your business address when you create a listing, your address on Google maps will be displayed in your respective listings. With regard, we may have to transmit the address data to an external service provider such as Google Ireland Limited, and Google’s Privacy Notice will enlighten you about it. However, if a user prefers not to display their location details on a map in their respective listing, they have the opportunity to contact us and inform us about it.
• Computer and Internet Connection Information: As you access our site, we may acquire information such as your IP address, browning history, web log information, statistics on your page views, traffic to and from other sites, referral URL, etc.

h. Information using Cookies, Web Beacons and Similar Technologies

• Accordingly, we would be collecting information about the sites that you visit, the links that you click, and other related activities you perform on our platform and our services, as well as information contained in our advertising and email content. If you need more information with regard, please refer to our Cookie Policy.
• Further, we would not only be limited to the general application of the Cookies, Web Beacons since we are using similar technologies as well.

i. Information from Other Sources

As you might already know, we are working with a few related companies to provide value-added services, and to market our service in a way that benefits you. Accordingly, we would be getting information from our related companies to offer you services that you would have an interest in, but are not available with our related companies. Further, we may also receive personal information from our related companies, and they may be used to manage accounts, run internal analytics, and develop business strategies that would benefit the associated brands.

Also, we may collect certain information from third parties as permitted by law. In fact, your publicly available demographic location, additional contact information, credit check information, and information from credit bureaus would be some additional information that we collect likewise. Apart from that, if you access any of your social media accounts to register with our platform, we may also automatically receive information from those social media platforms. Moreover, if any of the accounts that you have given access to contain video content, we may share your video viewing with us, or collect information about your video viewing. The information that we acquire would be related to your contact information, demographic location, and interests. However, you can control what personal information the third parties would have access to, by updating the privacy settings of your social media accounts.

Besides, we may also receive some of your information from other users. However, it is their responsibility to enlighten you about our collection, use, disclosure, and retention policies, and to get your explicit consent before providing us with your information.

3. Use of Data

The data we collect from you may be used and retained for various purposes. The following points will explain to you how the data collected from you will be used.

a. To contact you

We may contact you through different ways such as calls, SMS, messages, email, or postal mail in order to offer you customer support, troubleshoot problems, resolve disputes, collect fees owed to us, or get your opinion through surveys. Apart from that, we may also use your information to contact you to enforce any of the implicit or explicit agreements that we may have with you. Besides, we may use your information to offer you discounts, special promotions, to let you know about our services and those of our related companies, to deliver targeted marketing, and service updates.

b. To provide, improve and personalise the services that we offer to you.

• We may use your personal information to help you access our services, as well as to create opportunities to access the history, internal messages, and the other additional features we provide.
• Besides, your information will help us allow you to enjoy a personalised experience on this site since it will help us identify the products and services that you have an interest in the most.
• We may also use your information to inform you about the credit card offers and opportunities that we think would suit your interests. However, we assure you that we do not share your financial information with any other third party without your explicit consent.
• Further, your information would be used to offer you location-based services with regard to advertising, and search results generating.

c. To comply with legal obligations

We may use your information to prevent, detect, mitigate, and investigate fraud, security breaches, potentially prohibited or illegal activities. Also, your information would be used to enforce our privacy policy, as well the Terms and Conditions, and any other policies.

d. Retain your Information

 We may retain your information, including personal information from active accounts, as long as it is needed for our business and legal operations. Further, we may retain the personal information of inactive accounts, to stop fraud, collect payments due, help troubleshoot problems, assist with investigations, enforce the Terms and Conditions that govern the use and services of our platform, and support any other legal requirements and law enforcement. However, we may pay attention to dispose of your information securely when they are no longer needed.

5. Choice

You also have the ability to choose how we use your personal information to communicate with you. The following sections would brief you about it.

• Marketing Communication: You may receive marketing communication from our platform. However, whether you are a registered user or not, you may unsubscribe marketing communications, via the link in the email you received.
• Push Notifications: As you use and interact with our platform, you may be entitled to receive push notifications from us, on your device, and within the application. We may collect some information about your device in order to send your notifications. However, you can opt for this, and these push notifications would include but are not limited to service-related messages, messages from others in the community related to the platform, and updates about any promotions. However, if you wish not to receive push notifications from us, you can set your preferences accordingly in your accounts, or disable notifications on your device.
• Targeted Advertising: Your information may be used for targeting (behavioural) advertising, and you can control your information being used for targeting advertising using several methods.

6. Access to Information

You have the complete right to access, modify or delete any of your personal information from this platform. So, after you provide personal information to register with our platform, you are still allowed to access the information and modify it when required. Besides, you are requested to modify them as soon as a change takes place.

By chance, if you face any difficulties in doing so, you can contact us, and our customer support team would be willing to assist you with it. However, we may have the right to withhold or refuse any kind of request related to accessing, modifying, or deleting personal information from the site, owing to several reasons, and especially due to applicable national laws. Still, if anything of that sort happens, we may provide reasons for it.

7. Disclosure of Information

The information we collect from you may be shared with external parties when required. The following points will provide you more information with regard.

a. Disclosing Information to Related Companies

Your information that we share with the related companies may be used in the following ways.

• For marketing and other services such as registration, account management transactions, and customer support.
• To control and detect fraud, illegal acts, and violations of our Terms and Conditions.
• To offer you a personalised experience on the platform.
• To help set successful business strategies and decisions about their products, sites, applications, services, tools, and marketing communication.

b. Disclosing Information to Other Authorised Third Parties

Your information may be disclosed to other authorised third parties for customised advertising purposes, business operations, bill collection, rewards programs, legal purposes, crime detection, and successful completion of payments and transactions. However, you may only receive advertising and promotional content from other third parties, if you have given them your consent at any instance.

c. Disclosing Information for Law Enforcement and Legal Obligations.

We may have to disclose your information for government agencies or authorised third parties for law enforcement, and in response to a certified request, subpoena, court order, or similar legal document, regarding any kind of criminal or illegal activity, or any other activity that may expose us, you, or any of our users to legal risk. Further, we may have to provide your information to authorised third parties in order to comply with our legal requirements, to enforce the Terms and Conditions, and to respond to the claim that a listing or other content violates the right of others. Moreover, if we believe in good faith that providing the information would prevent imminent physical harm, harm to property, financial loss or to report suspected illegal activity, we may disclose your information for related legal purposes without prior notice.

d. Disclosing Information at the Change of Ownership

If we merge with some entity, or if some other entity takes over the management of this platform, we may share your information with them, according to this Privacy Policy. They too should abide by this policy, as they collect, retain, use and disclose your information, and by chance, if they wish to exceed these limitations, they may have to change this Privacy Policy, following prior notice to you.

8. Security of Information

We take every possible action to protect your information by using both technical and administrative security measures. In fact, firewalls and data encryption, physical access controls to data centres, and information access authorization controls are majorly used to ensure the security of your information. However, there may be instances where you suspect that your account has been abused, or information has been misused. Feel free to contact us, and get the support of our Customer Support Centre at such instances to clear out your doubts, and to take further actions.

9. Additional Information

This section covers some additional information related to various aspects of collecting, using, disclosing, and retaining your details.

a. Login Using Social Media Platforms

You have the opportunity to access our platform using your social media logins. However, if you are signing into your social network using the same email address that you have used to register for an account on this platform, our system will recognize you, and thus, you have the ability to access your existing account with us. By chance, if you use another email account to sign in to your social network, our system will identify you as a new user, and create a new account.

However, you have the choice of using social login or regular sign-in to log in to your account on our platform. Still, if you have registered using social media earlier, you may have to get a password through the password reset flow, in order to proceed ahead with the regular sign-in. Also, you can use the ‘keep me signed in’ option when your social media platforms login to our site. Still, it is a must note that the policies of your social network may apply in such instances. So, it is important that you read and understand the Policies of your social media network as well to avoid undesirable circumstances that might arise. Nevertheless, we suggest you not use social media login if you are accessing our platform using public or shared devices.

b. Regarding Unwanted or Threatening Mails

We do not accept any kind of abuse related to the services we provide. Therefore, adding other users to your mailing list, calling or sending SMS messages for commercial purposes, even if a user bought something from you, unless the user has given their explicit consent is against our Terms and Conditions, and strictly prohibited on our platform. However, you may contact us to report any spam or proof emails, and our Customer Support Team would validate them, and take necessary actions against the parties who have breached our Terms of Use.

c. Third-party Privacy Practises

As mentioned earlier, this Privacy Policy governs the access, use, retention, and disclosure of the information that we collect from you. It is up to you to take the responsibility of disclosing or submitting your information for any other related party or third-party website that you are directed to, since it is their privacy policies that would apply when managing information on their platforms.

Further, we are not responsible in any way for the privacy and the security of your information, submitted for any other third-parties, either related or not, and thus, it is up to you to read and understand the Privacy Policies of any of the parties that you are interacting with, including buyers and sellers that you find on this site.

10. Conclusion

We value your privacy and take every step to ensure that your privacy is protected. Thus, we expect that you have read and understood our Privacy Policy, as well as the other Terms and Conditions that you find across this platform, and that you would abide by them at your best. However, we imply that you have agreed to this Privacy Policy as you access and interact with this platform. So, we kindly request you to discontinue using this platform if you are unable to abide by any of the mentioned clauses.