Returns and Refund Policy

1. Introduction

From here onwards, it is etourshopping.lk, all its sub-domains, the related application and entities, and the owner entity, that is referred to as the ‘site’, ‘platform’, ‘us’, or ‘we’. Further, an individual who accesses this site personally or representing an entity is collectively referred to as ‘users’, ‘you’, or ‘they’.

You have the opportunity to return any of the products that you buy or refund any orders owing to fair and acceptable reasons. Still, it should be noted that the terms and conditions specified here should be met, in order to return a product and get a refund. However, we have the right to add, remove, modify or make changes to any of these clauses at any time, at our sole discretion. These modifications would be done without prior notice and they are deemed to be effective from the moment they are updated on the site. Accessing and interacting with this site afterward is considered as an acceptance of those modifications, and thus, it is up to the users to periodically review the Returns and Refund Policy, in order to stay updated.

2. Valid Reasons to Return a Product

We consider the following reasons as valid to return a product.

The delivered product is damaged or faulty (physically destroyed or broken/dead on arrival)
The delivered product is inaccurate when compared with the appearance on the site, or the product seems to be missing certain parts.
If you feel that the purchased product is no longer needed (you no longer have a need for the product / you changed your mind about the product / the size of a fashion product does not fit / you do not like the product after opening the box). However, this is a valid reason for return only for specific goods. Refer to the 4.1 section for more information.

3. Return Conditions

If you are to return a product purchased through this platform, the following conditions should be met.

The item must be new, unworn, unwashed, and free of defects. Fashion items can be tried on to check if they fit, but they are still considered new. We have the right to return a product to you if it is returned to us in poor condition.
Original tags, user manuals, warranty cards, freebies, and accessories must all be included with the goods.
The goods must be returned in their original manufacturer packing/box, and the packing should be undamaged. In fact, it must be returned in the same condition as it was received, complete with a return mailing label. However, make sure that you do not put any tape or stickers on the manufacturer’s packaging.

Please Note: To avoid any trouble or delay in the return procedure, please print and paste the return label on your return shipment. However, we have the right to return a product to you if it is returned to us in poor condition.

4. Returns Policy

If your purchase arrives broken, faulty, inaccurate, or incomplete, you should make a return request to the platform within 14 days of the delivery date. Returns related to the following categories are accepted.

Men’s Fashion
Women’s Fashion
Men’s Bags
Women’s Bags
Luggage & Suitcase
Bedding, and Bath

Still, it is important to note that the following product categories are exempted from returns.

Women’s intimate clothing
Men’s innerwear
Swimwear
Eyeglasses
Jewelry
Watches
Duffel bags
Shoe care

Even after the equipment has been used or the return window has expired, a seller warranty or a brand warranty may be applicable to the product. However, you will have to contact the seller for seller warranty information, and you can find the seller’s contact information on the invoice. Also, you can check the validity of the brand warranty by contacting the relevant parties, and you can use the brand contact list to find their contacts.

4.1 Return Policy Per Category

This section specifies the eligibility of a certain product for a return and valid time periods for a return and refund.

Product Category	Valid Time Period for Returns	Eligibility for Return if the Item is”No Longer Needed”	Eligibility for Refunds
Phones, Tablets, Earphones & Headsets	Within 14 days following the date of deliver	Not eligible	If your item arrived in defective/damaged or incorrect/incomplete condition
Mobile & Tablet Accessories	Within 14 days following the date of deliver	Not eligible	If your item arrived in defective/damaged or incorrect/incomplete condition
Clothing, Apparel, Bags, Shoes & Accessories	Within 14 days following the date of deliver	Eligible	If your item arrived in defective/damaged or incorrect/incomplete condition
Women’s Intimate Apparel & Men’s Innerwear	Within 14 days following the date of deliver	Not eligible	If your item arrived in defective/damaged or incorrect/incomplete condition
Eyewear, Jewellery & Watches	Within 14 days following the date of deliver	Not eligible	If your item arrived in defective/damaged or incorrect/incomplete condition
Shoecare	Within 14 days following the date of deliver	Not eligible	If your item arrived in defective/damaged or incorrect/incomplete condition
Beauty, Personal Care & Health	Non-refundable	–	–
Hair Removal & Electronic Accessories	Within 14 days following the date of deliver	Not eligible	If your item arrived in defective/damaged or incorrect/incomplete condition
Appliances	Within 14 days following the date of deliver	Not eligible	If your item arrived in defective/damaged or incorrect/incomplete condition
Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games	Within 14 days following the date of deliver	Not eligible	If your item arrived in defective/damaged or incorrect/incomplete condition
Other Peripherals & Accessories	Within 14 days following the date of deliver	Not eligible	If your item arrived in defective/damaged or incorrect/incomplete condition
Software	Non-refundable	–	–
Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments	Within 14 days following the date of deliver	Not eligible	If your item arrived in defective/damaged or incorrect/incomplete condition
Other Accessories	Within 14 days following the date of deliver	Not eligible	If your item arrived in defective/damaged or incorrect/incomplete condition
Movies & Music	Non-refundable	–	–
Bedding & Bath	Within 14 days following the date of deliver	Eligible	If your item arrived in defective/damaged or incorrect/incomplete condition
Lawn & Garden, Home Improvements, Household & Home Storage Supplies & Home Décor	Within 14 days following the date of deliver	Not eligible	If your item arrived in defective/damaged or incorrect/incomplete condition
Kitchen & Dining, Furniture & Lighting	Within 14 days following the date of deliver	Not eligible	If your item arrived in defective/damaged or incorrect/incomplete condition
Clothing, Apparel & Shoes	Within 14 days following the date of deliver	–	If your item arrived in defective/damaged or incorrect/incomplete condition
19. Luggage & Suitcase	Within 14 days following the date of deliver	Eligible, except Duffel Bags	If your item arrived in defective/damaged or incorrect/incomplete condition
Outdoor Equipment,Team & Racket Sports	Within 14 days following the date of deliver	Not eligible	If your item arrived in defective/damaged or incorrect/incomplete condition
Fitness & Other Sports Equipment	Within 14 days following the date of deliver	Not eligible	If your item arrived in defective/damaged or incorrect/incomplete condition
Supplements	Non-refundable	–	–
Baby Clothing, Apparel & Shoes	Within 14 days following the date of deliver	–	If your item arrived in defective/damaged or incorrect/incomplete condition
Toys & Games, Baby Care & Hygiene	Within 14 days following the date of deliver	Not eligible	If your item arrived in defective/damaged or incorrect/incomplete condition
Groceries	Non-returnable	–	–
Digital Goods	Non-returnable	–	–
Books & Stationery	Within 14 days following the date of deliver	Not eligible	If your item arrived in defective/damaged or incorrect/incomplete condition
Pet Supplies	Non-returnable	–	–
Automotive & Motorcycles	Within 14 days following the date of deliver	Not eligible	–
Medical & Industrial Equipment	Within 14 days following the date of deliver	Not eligible	–
Lifestyle Products	Within 14 days following the date of deliver	Not eligible	If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.

Please note: We are not responsible for the returns and refund of overseas products. Please be kind enough to refer to the product page to check the applicable return reasons of such products.

5. Refunds Policy

If we decide that your product is eligible for a refund, we give you the opportunity to select a refund option, from the available options, which you can find below. The delivery charge, as well as the amount paid for the returned item, is repaid to you accordingly.

The time it takes to process a refund is determined by the refund method you choose. However, within 2-3 working days upon receiving your returned products, a quality check would be carried on, and it would take approximately 1-2 working days. Accordingly, we believe that the refund process would take a few more days as estimated below.

Payment Method	Refund Option	Refund Time
All	Refund Voucher	1-2 working days
Debit/Credit Card	Debit/Credit Card Payment Reversal	5-7 working days
Cash on Delivery	Bank Deposit	4-5 working days

However, please note that these time durations specified here are estimates only, and we are not liable for any delays that take place in terms of refunds. Still, we would try our best to settle the refund at our earliest convenience.

6. Conclusion

We expect that you have read and understood this Returns and Refund Policy. Further, we imply that you have agreed to this policy as you access and interact with this platform, and thus, we kindly request you to discontinue using this platform if you are unable to abide by any of the mentioned clauses.